Feedback and Complaints

Need help placing an online order or tracking an order?

If you have any queries or feedback relating to placing an order online or would like a delivery status update on your online order, please email shop@leprosymission.org.au

FREECALL within Australia 1800-LEPROSY (1800 537 767)

9am – 5pm AEST (Monday – Friday)


The Leprosy Mission Australia’s unique mission is to resource and empower the Global Mission to restore the lives of people affected by leprosy and disability.

In working towards being a resource and in collaborating with our in-country partners, the Leprosy Mission Australia recognises the vital role of continuous learning and quality improvement.

The Leprosy Mission Australia  is an organisation which is committed to promoting a learning culture, both within Australia and in the contexts in which it works.  Within Australia and the situations in which projects are implemented, The Leprosy Mission Australia aims for a high level of accountability and transparency to beneficiaries, partners, and donors. As a key part of learning within the organisation, The Leprosy Mission Australia also recognises the importance of complaints in contributing to the learning and more effective achievement of the organisation’s mission, goals, and objectives.

TLMA has a Code of Conduct outlining the expected behaviour of staff and volunteers. We are committed to conducting ourselves in line with our values, and ensuring all of our supporters, customers, project participants, suppliers, contractors and volunteers can be confident in the professional behaviour expected of our team.

Feedback, Questions, Complaints

Should you like to provide The Leprosy Mission Australia with feedback, or if you have any questions on The Leprosy Mission Australia, its website, or its Privacy Statement, there are a number of ways you can do so: Head over to our Contact  page and submit the form, or email us  directly. Phone us toll free (from a landline):

1800 LEPROSY (1800 537 767), or from your mobile: 03 9890 0577. Send us a letter:

The Leprosy Mission Australia
PO Box 293
Box Hill VIC 3128

If, for any reason, you are unsatisfied with your dealings with The Leprosy Mission Australia, you are welcome to lodge a formal complaint with us using any of the methods outlined above.

Read our  Complaints Policy

ACFID Code of Conduct 

The Leprosy Mission Australia is a signatory to the ACFID Code of Conduct, a voluntary, self-regulatory code that sets out an organisation’s commitment to conducting its activities with integrity and accountability.

TLMA is committed to the code’s high standards of sustainable development, governance, and financial management.

If you are concerned that TLMA may not be complying with the ACFID Code of Conduct, a complaint may be lodged directly with ACFID

Updating your contact details

There are a number ways you can update your personal contact information with us, change your mailing preferences or request no further contact from The Leprosy Mission Australia.. You can email us. You can phone us toll free (from a landline):

1800  LEPROSY (1800 537 767), or from your mobile: 03 9890 0577.

You can advise us via mail: The Leprosy Mission Australia Customer Service Department
 PO Box 293
 Box Hill VIC 3128

You can visit us:
 The Leprosy Mission Australia
37-39 Ellingworth Parade
 Box Hill VIC 3128

When contacting us to change your details, please be sure to include the following information to help us address your
request in a timely manner:

  • Your name, postal address, telephone numbers, and email address; and
  • Your donor number or supporter ID (if applicable).  This is a seven digit number, typically appearing somewhere discreetly
    on correspondence from us.

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  • Your personal details are precious. We won’t pass them on to anyone. We promise. You can read our Privacy Statement.

Get in Touch

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