Terms & Conditions

Before placing your order, please read through these Terms of Use for The Leprosy Mission Australia Shop. By using this website and making a purchase, you agree to the terms of use (“Terms of Use”) of The Leprosy Mission Australia Shop as set out below. The Terms of Use include the terms and conditions set out below and The Leprosy Mission Australia Privacy Policy. You are bound by these Terms of Use and should review them whenever you are using this website and making a purchase.

1. Stock

We endeavour to ensure that only accurate and up to date information is placed online. In the event that incorrect information is included in The Leprosy Mission Australia Online Shop, we will place a correction on The Leprosy Mission Australia Online Shop content area.

The Leprosy Mission Australia aims to include the complete range of products publicised through the Gifts That Give Joy Gift Catalogue in The Leprosy Mission Australia Online Shop.

2. Intellectual property

The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of The Leprosy Mission Australia and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of The Leprosy Mission Australia. The Leprosy Mission Australia does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.

3. Accuracy

Care has been taken to ensure that the products and descriptions of them on this site are accurate. We do not, however, promise or represent that it is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.

4. Unacceptable orders

The Leprosy Mission Australia reserves the right to reject an order if, in its sole opinion, it is unacceptable.

5. Disclaimer of warranties

To the maximum extent permitted by law (most importantly the Australian Consumer Law):

  1. The Leprosy Mission Australia disclaims all warranties with regard to the information and applications contained on the website and your use of the website, including all implied warranties of merchantability and fitness
  2. The Leprosy Mission Australia, its contractors, agents, or employees disclaim liability for any damages whatsoever (including special, indirect or consequential) arising out of or in connection with the use or performance of the website whether in contract, at common law or in equity, or on any other basis
  3. If The Leprosy Mission Australia becomes liable for any breach of any such condition or warranty, The Leprosy Mission Australia’s liability shall be limited at its option, to any one or more of the following:
  • In the case of services: to either supplying the services again or payment of the cost of having the services supplied again.
  • In the case of goods: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring goods; or payment of the cost of having the goods repaired; and


6. Security information

At the time that you place your order and are asked to supply personal information you enter a secure environment. From that time, the link between your Web browser and The Leprosy Mission Australia Shop will be protected using a security certificate. This will be indicated by the appearance of a padlock on your browser.

You should note that credit card numbers will not be stored on the web site and will never be made publicly available. All information concerning your order is encrypted and processed by certified and secure payment gateways.  Your credit card details entered through the online store are not visible to the members of The Leprosy Mission Australia Online Shop team.


7. Stock availability

The Leprosy Mission Australia will endeavour to supply all items publicised in The Leprosy Mission Australia Shop. Similarly, products will be removed from The Leprosy Mission Australia Shop as soon as The Leprosy Mission Australia becomes aware that those items are unavailable. However, there may be unavoidable occasions when:

  • All or part of your order cannot be fulfilled immediately, or
  • All or part of your order cannot be fulfilled at all.

Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email, telephone or fax.
All products with a limited sales period which are displayed in The Leprosy Mission Australia Shop will have the withdrawal date clearly shown.

However, where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before The Leprosy Mission Australia has withdrawn that item from The Leprosy Mission Australia Shop, The Leprosy Mission Australia will not be held responsible for inability to complete that order.


8. Delivery standards

The Leprosy Mission Australia will endeavour to dispatch all orders within 15 working days of receiving the order and endeavour to deliver all orders within 2-7 business days from date of dispatch. Items may be delivered to you individually and/or separately where they are fulfilled from different locations or directly from a The Leprosy Mission Australia supplier.

Please note that international delivery charges are for transport costs only and do not cover import liabilities that may be applied by the government of the designated country. Orders shipped outside of Australia may be subject to import taxes, customs duties, fees and custom policies required by the destination country. Any additional charges for customs clearance are the responsibility of the recipient.  As The Leprosy Mission Australia has no control over these charges, we cannot predict what fees may be incurred.  Customs delays, duties or taxes that may apply in the designated country are also not the responsibility of The Leprosy Mission Australia. The Leprosy Mission Australia cannot accept returned orders or provide a refund due to rejection of customs charges. We sympathise with any inconvenience you may experience in this way. We thank you for supporting people affected by leprosy and disability with your shopping.


9. Incorrect details supplied

Please note that acceptance of your order implies that we will fulfil your order within the time specified in the Delivery Standards. The following situations are exceptions:

  • If and when incorrect payment details, including credit card details, are supplied
  • Where correct credit card details are supplied but funds are not approved.

In the event that you supply incorrect payment and delivery details, The Leprosy Mission Australia will take all reasonable steps to contact you using the personal details that you have provided. In the event that your supplied contact details are incorrect however, The Leprosy Mission Australia will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.


10. Refund policy

All products sold by The Leprosy Mission Australia must be:

  • fit for all the purposes for which goods of that kind are commonly supplied
  • acceptable in appearance and finish
  • free from defects
  • safe
  • durable

You can return an item to us if:

  • it’s faulty
  • it’s incorrectly described
  • it’s different from a sample shown
  • it doesn’t do what we said it would do
  • it’s not of an acceptable quality

If the product is unsafe, can’t be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, we’ll offer you an exchange, repair or refund.

To ask for an exchange, repair or refund, you’ll need to prove that you purchased the product via The Leprosy Mission Australia Online Shop. If you can’t provide an order confirmation, another form of proof of purchase will be required.

If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.


11. Exceptions

We can’t accept the following for return unless they are damaged:

  • Food & Drink items
  • Gift of Love Cards
  • Pierced ear earrings (health reasons)
  • CDs or DVDs where the packaging has been opened

Are any items damaged or in an unsatisfactory condition?
Please call us on 1800 LEPROSY (1800 537 767)  first.

Please return your item with your name, order number and the reason for your return within 60 days from the date of purchase.

For example:

John Smith
Order number: 001234
Faulty- not turning on.


12. Goods and services tax

All prices are inclusive of Australian Goods and Services Tax (GST) where applicable. The Leprosy Mission Australia will issue a compliant tax invoice where appropriate.


13. Governance

These Terms and Conditions are governed by the laws of Victoria, Australia. In the event of a dispute you agree to submit to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia


14. Third party websites

The Leprosy Mission Australia Website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, The Leprosy Mission Australia does not control, endorse, sponsor or approve any such third party websites or their content nor does The Leprosy Mission Australia provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.


15. Links to The Leprosy Mission Australia website

If you wish to establish a link to the Gift Shop, you must first seek approval from The Leprosy Mission Australia. To seek approval please email The Leprosy Mission Australia’s Merchandise Coordinator.

The following information will be required to assess your request:

  • the URL of the website that you seek to establish a link from
  • a brief description of your website
  • the reason that you wish to establish a link.

If The Leprosy Mission Australia agrees to your proposed link, you must comply with any terms and conditions imposed by The Leprosy Mission Australia as a condition of such agreement. If the nature and/or content of your website changes in any significant way, you must contact The Leprosy Mission Australia and provide a new description of your website.


16. Order enquiries

1800 537 767 Within Australia (freecall)
+61 3 9890 0577 Outside Australia

Postal Address
The Leprosy Mission Australia
PO Box 293, BOX HILL VIC 3128

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